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Problematika reklamací v oblasti cestovního ruchu
 Kadlecová, Tereza
The bachelor thesis deals with the issue of complaint resolution, specifically the non-uniform form of quantification of compensation in case of trip failures. In the literature search there is an overview of legal regulations concerning defects of tours, complaints and customer damages with the use of complaint tables, among others by examples from Czech and foreign judicial practice. In the practical part, using the questionnaire survey, the attitudes of domestic travel agencies to the question of introducing a single compensation form were investigated. This could ultimately significantly reduce the number of litigation between clients and travel agencies. The conclusion of the thesis evaluates the opinions of the travel agency on the unified form, evaluates the possible impact on the travel agency when in-troducing such a form and makes recommendations to reduce the number of un-justified claims.
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